Otago Domain Registrations

 

Information for Registrants

 

 

Postal Address

Millennium House

Lime Kiln Way

Lincoln

LN2 4US

 

Telephone

01522 877412

 

Email

Sam.ingall@castlemaine.co.uk

 

 

Customer Service Levels

Please contact Sam Ingall using one of the methods above, outside of office hours please email us at sam.ingall@castlemaine.co.uk We will respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.

 

 

Abuse

If you wish to raise a complaint about abuse you have received (phishin scams, spam email etcÉ), please contact us at sam.ingall@castlemaine.co.uk with as much detail about the abuse as possible.  We will investigate you complaint immediately.

 

 

Compaints

We likke to think we get it right all of the time,  but everyone gets it wrong from time to time.  We can only improve our services with valid feedback from our customers.

 

If you wish to make a complaint about our service, please submit an email to us at sam.ingall@castlmemaine.co.uk including as much details as you have.  We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

 

If you are not happy with initial outcome of your complaint, and it is regarding your .uk domain, please feel free to escalate your issue to Nominet (the .uk registry) by clicking http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure