Otago Domain Registrations
Information for Registrants
Postal Address
Millennium House
Lime Kiln Way
Lincoln
LN2 4US
Telephone
01522
877412
Customer
Service Levels
Please
contact Sam Ingall using one of the methods above, outside of office hours
please email us at sam.ingall@castlemaine.co.uk
We will respond to all points of contact within 1 business day and aim to
resolve any issues you have within 5 business days.
Abuse
If you
wish to raise a complaint about abuse you have received (phishin scams, spam
email etcÉ), please contact us at sam.ingall@castlemaine.co.uk
with as much detail about the abuse as possible. We will investigate you complaint
immediately.
Compaints
We
likke to think we get it right all of the time, but everyone gets it wrong from time to
time. We can only improve our
services with valid feedback from our customers.
If you
wish to make a complaint about our service, please submit an email to us at sam.ingall@castlmemaine.co.uk
including as much details as you have.
We will acknowledge your complaint within 1 business day and aim to
resolve any issues within 5 business days.
If you are not happy with initial outcome of your complaint, and it is regarding your .uk domain, please feel free to escalate your issue to Nominet (the .uk registry) by clicking http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure