Otago Domain Registrations
Information for Registrants
66 St Peter's Avenue
Customer Service Levels
Please contact Kevyn Mallen using one of the methods above, outside of office hours please email us at Kevyn.Mallen@Affinity-Solutions.co.uk We will respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.
If you wish to raise a complaint about abuse you have received (phishing scams, spam email etc), please contact us at Kevyn.Mallen@Affinity-Solutions.co.uk with as much detail about the abuse as possible. We will investigate you complaint immediately.
We like to think we get it right all of the time, but everyone gets it wrong from time to time. We can only improve our services with valid feedback from our customers.
If you wish to make a complaint about our service, please submit an email to us at Kevyn.Mallen@Affinity-Solutions.co.uk including as much details as you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.
If you are not happy with initial outcome of your complaint, and it is regarding your .uk domain, please feel free to escalate your issue to Nominet (the .uk registry) by clicking http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure